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Returns handling

Returns handling for a children's shoe store

Children's shoe webshop — Dylan

ClientChildren's shoe webshop — Dylan
ServiceReturns handling

The case

Dylan runs an online children's shoe store and struggled with processing returns from multiple countries. Packagepro takes over the entire returns process: receiving, inspection, processing and weekly reporting.

✓ Time saved: no more manual returns processing — focus on sales

The challenge

A webshop that sells in several countries also receives returns from several countries. Receiving, assessing and processing those returns takes a lot of time, which often comes at the expense of sales. Without a clear overview it is also unclear which items can go back on sale.

How we handle an assignment like this

  1. Receipt: returns arrive at our address instead of yours.
  2. Inspection: we check the condition of every returned item.
  3. Processing: we process the return according to the agreements we make with you.
  4. Reporting: you receive a clear overview of what has arrived and been processed.
  5. Coordination: you do not have to arrange anything yourself and can always reach us.

Who is this for?

For webshops with returns from several countries, for entrepreneurs who would rather spend their time on sales, and for shops that want more insight into their returns flow.

Frequently asked questions about this case

How do I know what happened to my returns?

You receive a clear overview of the returns received and processed. We agree with you how often that happens.

Is there a minimum number of returns?

No, we work without minimum volumes.

What does this cost?

We do not work with fixed rates. The price depends on volume, the storage space needed, the number of orders and the destinations, among other things. You receive a custom quote.

More about this service: Returns handling

A similar situation?

Tell us what you want to buy, store or ship. You will receive a custom quote, because every job is different.

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