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Outsource returns handling for your webshop

Outsource returns handling and save your webshop a lot of time. Packagepro takes over the whole process: receipt at a customer-friendly return address, inspection, processing and reporting.

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You get a clear weekly overview of what arrived and what happened to it. That's how Pequepasos.com, an online children's shoe shop, handles returns from several countries without any manual work.

If you receive returns from several countries, you soon notice how much manual work it is: receiving, opening, assessing and recording parcels. We do that for you at a return address in the Netherlands or Spain. You tell us how to handle each return, for example back into stock or set aside, and we carry it out and report.

What we handle: outsource returns handling

Return address in the Netherlands or Spain

Receipt and inspection of each return

Processing according to your instructions

Weekly returns report

How it works: outsource returns handling

Customer returns to our address

Your customer sends the parcel to the return address in the Netherlands or Spain.

We receive and inspect

We check each return and record the outcome.

You get the weekly report

One overview shows what arrived and what happened to it.

Frequently asked questions: outsource returns handling

Which countries can I serve?

We receive returns in the Netherlands and Spain, so customers can return to an address close to them.

What does the report contain?

A weekly overview of returns received and the result of each inspection.

Can returns be handled per country?

Yes. With return addresses in the Netherlands and Spain, customers in several countries can return close to home.

What happens to a damaged return?

We record it in the report and handle it according to your instructions.

Related services

Storage · Reshipping

No obligation and no fixed rates: tell us your situation and we'll send a proposal within 1 business day.

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